Kendall has been supporting business owners and their online technical needs for over a decade. Her focus is to help clients who have on-going support needs that are best met by contract services.
What sets Kendall apart from many VAs and OBMs is her expansive technical skill set to support business owners with online systems including: websites, shopping carts, CRM systems, membership sites, launches and automation funnels.
Her expertise in understanding how technology systems support your business provides you the ability to “off-load” technical tasks without having to hand-hold or micro-manage her part.
When you hire All Digital Support, you can relax, knowing that your projects and tasks can be taken care of with professional and technical competence.
Working with All Digital Support
Each client is unique and requires special attention when it comes to invoicing for my services. I work closely with you to create a plan to fit your needs. I am always available to discuss your specific requirements. Though project work is accepted, All Digital Support prefers to develop long-term support relationships that allow me to learn your business, anticipate your needs, and provide expert input for your online technical needs.
The following is a basic outline of All Digital Support Services:
A signed contract is required prior to the establishing of a business relationship. The contract outlines all the details so there is never any confusion.
My clients NEVER pay for a “learning curve” unless proprietary knowledge is needed for the project.
Discounts available should you choose Retainer Services. View retainer service plans.
There may be a deposit required for large projects.
“Kendall is a pleasure to work with, offers high integrity and honesty, provides excellent attention to detail and brings a diverse skill set. She has great consideration for the client and is dedicated to delivering high quality finished work. I will continue to work with and utilize Kendall’s skills and talents in servicing my clients, and I also recommend her to others.”
Project Rejection/Project Cancellation
For contracted “project” services the client is given a “good faith” estimate of time and cost necessary for project completion. Due to unforeseen circumstances you may be notified should project completion require the adjustment to the original estimate of cost or completion date. Should the client request tasks in addition to project scope, the client will recognize the impact on total cost and deadline. The client should not expect that additional project items be “added” to original project contract without prior agreement or modification to contract.
In the event of cancellation of a project during its execution or rejection of a completed project, ownership of all copyrights, the original artwork and project elements completed to that date shall remain the property of All Digital Support. Deposit will in turn be forfeited and all additional labor and expenses completed to date will be billed at the hourly rate of $70 per hour.
Use of and Ending Services
All requests of contracted “services”, by the client or parties of the client charges time against tasks and services. All Digital Support attempts to always make best estimates based on professional experience for hours necessary to complete goals and keep the client informed of hours billed towards clients goal. All Digital Support will provide the client monthly service reports. Client should review and make inquires within 30 days if client needs clarification on hours charged. After 30 days from receipt of report Client implies acceptance of billed hours for services rendered. Client recognizes and takes responsibility for understanding the impact of “requests made” of All Digital Support and corresponding hours billed for services.
When you purchase time from All Digital Support as a package (versus a retainer), you have time to use with us that expires in 6 months, is non-recurring and there are no refunds.
Cancellation of Services requires 30 days notice to All Digital Support. Any retainer funds will not be returned during those 30 days.
Confidentiality Policy
All correspondence and documents provided will be treated as confidential between the Client and All Digital Designs LLC.
